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Mastering Customer Service Phone Calls
Microlearning on Mastering Customer Service Phone Calls
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Anita Collins
With over 23 years of extensive experience in human resources, learning and development, and consulting, Anita Collins is a distinguished professional dedicated to driving organizational growth and excellence through strategic leadership development and employee training
solutions. During her career, she has accumulated extensive experience across diverse sectors, including International public accounting firms, governmental agencies, and corporate organizations.
Anita completed her MBA through the Executive MBA program at Rollins College Crummer School of Business and holds a B.A. in Accounting from Rutgers University. She is deeply committed to continuous learning and holds certifications in Human Resources (PHR), Learning and Performance (CPTD), and Public Accounting (CPA).